Importance of Accurate Data Collection

The US Postal Service (USPS) provides residents a service that let’s you know if a package is being shipped to you, where it is in its travels, and finally when it gets to the destination. It’s a wonderful service.

Yesterday I received the following texts from USPS:

My packages were “left with individual” however I was in the office and not at home. How strange is that?

I texted my wife asking her if she is expecting any packages. She told me the only thing she’s expecting are our passports. I thought of the possible reasons why the mail would be registered this way:

  • A stranger was at our front door when the mail person delivered
  • The building manager was there to receive the mail
  • Maybe the packages were stuffed in our mailbox but the mail person registered the type of delivery incorrectly (data input error)

Running the scenarios through my head I rushed home from the office to make sure nothing weird was happening.

When I got home I checked our mailbox and sure enough two envelope packages that are tracked was there. Sure enough it was what we were expecting.

Thank goodness that the packages were there.

Although there were two packages, there was one more action of due diligence I had to make. Are these packages in my hand the same ones USPS has reported to me as delivered to a person? Let me check the tracking numbers.

Yes, the tracking numbers were good. No funny business happened.

I spent a good amount of time trying to make sure nothing weird happened. This is why it’s so important to enter data correctly. The mail person may not have known it or intended to send the wrong message to me but it created a whole lot of activity to confirm that I wasn’t a victim of identity theft.

PowerPoint & The Office

I was browsing social media the other day and I was reminded of the Office episode where Ryan, the intern, became an executive and started requiring all the branches to adapt to technology.

They weren’t ready.

The future wasn’t ready.

Staff wasn’t ready and clearly, Michael Scott, Manager of the Scranton Branch was not ready.

Ryan Howard is a young, ambitious person trying to change how business operates. This is a clear example of a disconnect between people who have great ideas and the actual stakeholders. In this case, Ryan was suggesting that people use PowerPoint to communicate.

We can throw all the technology at a problem and give people all the training but those are only pieces of solving a challenge. The idea is there, people agree in executing but completely disregards who will be suffering from the change.

On the flipside, Michael Scott was comfortable enough in his position that he took on an extra job.

So what’s the solution to situations like this? It’s going to take getting everyone on the same page without the bias of technology and wisdom.

Questions? Comments? This post is to get a conversation started. Let’s talk story, holler @ me.