ALOHA,
I'm Dean.

I make running your business easier.

Operational Strategy
Process Improvement
Automation
Systems Integration • AI
Project Leadership

I help organizations identify hidden bottlenecks, inefficiencies, disconnected systems, and manual tasks that slow operations and increase costs.I analyze your operations, identify obstacles, and develop practical systems that help your team work more efficiently, improve customer service, and maximize existing resources.

• Book a Call

Let's Discover What's Slowing You Down

Your Organization's Problem

The issue is rarely a lack of effort on your team's part.

It's usually the systems, not the people. Are your employees:

Small problems, repeated daily, become expensive ones.

2 weeks → minutes

From Two Weeks of Work to MinutesThe problem
At a Toyota/GM manufacturing facility, employees manually converted engineers' parts lists into vendor orders. In busy periods, the data entry could take entire workdays.What I did
I spotted the underlying pattern and built an automated workflow that turns the source data into organized purchase orders.The result
Two weeks of work became minutes, with fewer data-entry errors and staff freed for higher-value work.

70% faster

70% Faster Membership FulfillmentThe problem
Fragmented handoffs and duplicate data entry left customers waiting a long time for their memberships.What I did
I traced how information moved through the organization, found the duplication, and connected the systems involved.The result
Fulfillment time dropped by more than 70%, and error-related complaints fell by about 25%.

$26M in new revenue

From 12 People to a Statewide OperationThe problem
During COVID-19, a State of Hawaiʻi help desk handled roughly 1,000 calls a day with only 12 staff. Adding staff alone wasn't enough.What I did
I analyzed call and voicemail data, redesigned the workflow, and helped build a triage system that resolves common needs before callers reach an agent.The result
The help desk grew into a statewide customer-experience and triage operation with 60+ staff and expanded into additional government projects. For a company that had traditionally focused on software development, it became a new line of business, generating approximately $26 million in cumulative revenue during my involvement.

1 - UNDERSTAND

Learn how your organization works today through conversations with leadership, staff, and vendors, plus a review of workflows, software, and data.

2 - DIAGNOSE

Find where time, money, and information are being lost: bottlenecks, duplicate work, manual steps, and disconnected systems.

3 - DESIGN

Build practical solutions around your actual needs, whether that's workflow redesign, automation, integration, or better use of what you already own.

4 - IMPLEMENT

Move from recommendation to execution, working alongside your team, vendors, and technical partners.

5 - BUILD FOR WHAT'S NEXT

Leave behind a system your team understands, can run, and can keep improving after the engagement ends.

My experience spans:

But my real strength isn't knowing a particular piece of technology.

My strength lies in making sense of complexity.I have a natural ability to walk into an unfamiliar situation, listen to the people involved, understand how the pieces connect, organize the information, identify what matters most, and turn complicated problems into practical next steps.This is why colleagues consistently seek my expertise when challenges are complex, disorganized, technical, or not functioning as intended.