Importance of Perspective

A popular meme that can be found by googling “What a customer really needed”

Solution Development Life Cycle (SDLC) consist of steps that are used by developers to plan, design, build, test, and deliver solutions. The basic steps seem simple enough, however, challenges will be presented. Above shows a comic poking fun at everyone’s perspectives.

The plan for the customer is to have a seat that can swing on a tree. As you can see, there are different interpretations. We must take the time to iron out differences. For example, stakeholders must provide clear, purposeful input and feedback while utilizing the expertise of each person (designer, programmer, sales, etc.).

Not all blame should be put on the stakeholder, though. Looking through each panel of the meme, every person involved in a project is guilty of being excessive in different ways. As a team progresses through each step of the cycle, there will be new factors and variables that could affect the original idea. That is why it is important for a stakeholder to not only provide input during the planning stage but offer feedback until the solution is delivered and approved.

Sometimes we just have to laugh about our differences and celebrate when we provide exactly what’s needed. Other times, maybe we need to be conscious about eachother’s strengths and weaknesses.

Do each panel remind you of any team members? Do you need help working together? Let’s talk story, holler @ me.

Root Cause

Over a year ago, one of my mentors made the suggestion to start writing a blog as a resource for our colleagues outside of IT. Since I started working at the company in 2012, our group always had the challenge of providing solutions that were realistic to maintain in the long run. At the end of the day, our group had to learn and know how to do everybody’s job. This was not a strategic solution and did not help us focus on IT matters. Luckily we had a group of folks who were super talented and ambitious to maintain this short term solution.

Fast forward to today, it was nice but impractical to learn and exercise tasks from accounting, merchandising, human resources, and even operations. By identifying the root cause as a gap between expectations and reality, I was able to start my journey of evangelizing the use of technology and solutions. The idea of blogging has expanded beyond the company I worked for since I sincerely believe that with little anecdotes, everybody can learn that technology does not necessarily replace a user’s subject matter expertise.