Last week I wrote about the experience of seasoned employees. If you haven’t read it, you can click here to catch up. A quick review, the three keywords being dissected through my example of moving are policies, processes, and procedures. As far as experience goes, I sincerely believe everyone has something to contribute. How contribution is communicated is a challenge. Defining success, especially in an environment where teamwork is required, is a challenge. The reason for the challenge is everyone has different perspectives.
I have friends who ask me, “Isn’t it expensive to live in Hawaii?” and typically my response is a long winded, “It depends.” Depending on what your priorities are, it may or may not be expensive. Sure, you can compare our milk prices but that’s not the only metric. Is mental health in your measurement? Do you care about traveling? Do you care that everyone knows each other? These questions will be answered differently by everyone and that’s the key to communicating identifying where exactly you want to place yourself.
There’s an assumption that anyone with success can write an instruction manual how to get there (Procedures). Standard Operating Procedures (SOPs) is common at all the organizations. However, the problem with procedures is there’s a high chance that the wrong type of experience is captured. Trivial decisions become law. For example, I heard of a story that blue ink has to be used when signing documents. This “rule” has been in place for decades. Doing research, the original reason for this “rule” was to avoid fraud since copying machines of the past couldn’t reproduce color. Even though technology has changed, the procedure has not and that’s a problem.
Analyzing the “Blue Ink Rule”, one can determine that the actual rule is not to create fraudulent documents. That’s the process. If an administrator is handed documents, he/she should be able to identify if it’s fraudulent or not. Since technology changes, determining what’s fraudulent will take the experience of someone who knows what technologies exists and what can be considered fraudulent.
At the end of the day, everyone has experience. It’s not a matter of defining who’s right or who’s wrong but leveraging all our experience together to build a community. Thoughts? Comments? Holler @ Me.