Root Cause

Over a year ago, one of my mentors made the suggestion to start writing a blog as a resource for our colleagues outside of IT. Since I started working at the company in 2012, our group always had the challenge of providing solutions that were realistic to maintain in the long run. At the end of the day, our group had to learn and know how to do everybody’s job. This was not a strategic solution and did not help us focus on IT matters. Luckily we had a group of folks who were super talented and ambitious to maintain this short term solution.

Fast forward to today, it was nice but impractical to learn and exercise tasks from accounting, merchandising, human resources, and even operations. By identifying the root cause as a gap between expectations and reality, I was able to start my journey of evangelizing the use of technology and solutions. The idea of blogging has expanded beyond the company I worked for since I sincerely believe that with little anecdotes, everybody can learn that technology does not necessarily replace a user’s subject matter expertise.